Quick Mobile Privacy policy

Last updated: 5 January 2026

1. Who We Are

Quick Mobile LLP ("Quick Mobile", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use:

• Our website
• Our mobile application
• Any other platform, service, or communication operated by Quick Mobile
• (collectively referred to as the "Platform")

By using our Platform, you agree to the practices described in this Privacy Policy.

2. What This Privacy Policy Covers

This Privacy Policy applies when you:

• Visit our website or app
• Create an account with us
• Request a price quote or service
• Sell, exchange, or repair a device
• Contact customer support
• Interact with us via email, phone, SMS, WhatsApp, or social media

3. Personal Data We Collect

A. Information You Provide Directly

We may collect the following information when you use our Platform:

• Name
• Mobile number
• Email address
• Address (for pickup or service)
• Device details (brand, model, IMEI/serial number)
• Identity documents (where required by law)
• Communications with our team
• Feedback, reviews, or survey responses

B. Information Collected Automatically

When you use our Platform, we may automatically collect:

• IP address
• Device type and operating system
• Browser details
• App usage data
• Location data (approximate)
• Log files and cookies data

This information helps us improve performance, security, and user experience.

C. Information from Third Parties

We may receive limited information from:

• Payment service providers
• Marketing partners
• Publicly available sources
• Logistics or service partners

This data is used only for lawful and relevant business purposes.

4. How We Use Your Personal Data

We use your data only when legally permitted and for the following purposes:

A. To Provide Our Services

• Create and manage your account
• Generate device price quotes
• Schedule pickups
• Process payments
• Verify identity and prevent fraud

B. Customer Support

• Respond to your queries or complaints
• Resolve service-related issues
• Communicate important updates

C. Platform Security & Legal Compliance

• Prevent misuse or fraud
• Monitor suspicious activity
• Comply with legal and regulatory requirements
• Enforce our Terms & Conditions

D. Improvement & Analytics

• Improve our website and app
• Understand user behaviour
• Develop new services and features

E. Marketing & Communication

• Send service-related notifications
• Share offers, promotions, or updates (only where permitted)
• You can opt out of promotional messages anytime

5. Legal Basis for Using Your Data

We process your personal data based on:

• Your consent (where required)
• Contractual necessity (to provide our services)
• Legitimate business interests
• Legal obligations under Indian law

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve site functionality
• Remember user preferences
• Measure traffic and performance
• Deliver relevant content

You can manage cookie settings through your browser. Disabling cookies may affect some features.

7. Sharing of Personal Data

We do not sell your personal data.

We may share your data only with:

A. Service Providers

Trusted third parties who help us with:

• Hosting
• Payments
• Logistics
• Customer support
• Analytics

They are contractually required to keep your data secure and confidential.

B. Legal & Regulatory Authorities

When required by law, court orders, or government requests.

C. Business Transfers

In case of merger, acquisition, or sale of business assets, your data may be transferred in accordance with law.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records

When no longer required, data is securely deleted or anonymized.

9. Data Security

We take data security seriously and use:

• SSL encryption
• Secure servers
• Restricted access controls
• OTP-based login protection

Despite best efforts, no system is 100% secure. Please keep your login credentials and OTP confidential.

10. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing of your data
• Withdraw consent (where applicable)
• Object to marketing communications

To exercise these rights, contact us using the details below.

11. Minors

Our Platform is intended for users 18 years and above.

We do not knowingly collect personal data from minors. If you believe a minor has shared data with us, please contact us and we will take appropriate action.

12. Communications from Us

We may contact you via:

• Phone calls
• SMS or WhatsApp
• Email
• App notifications

You may opt out of promotional communications at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately once posted on the Platform.

We encourage you to review this page regularly.

14. Contact Us

If you have questions, concerns, or requests related to your privacy, please contact us at:

Email: info@quickmobile.in

Final Note

Your trust matters to us. We are committed to handling your data responsibly, transparently, and securely.